GDPR Templates for Your Chatbot

🍪 Cookie Notice

This website uses technically necessary cookies for the chat function.
We use the chatbot service Helpsy.ai, which stores a session ID to
maintain your chat conversation. This data is not used for tracking
or advertising purposes.

For more information, please see our privacy policy.

## Chatbot (Helpsy.ai)

### Type and Purpose of Processing
We use a chatbot service from Helpsy - Karim Benziane on our website. The chatbot
serves to quickly and easily provide you with answers to frequently asked
questions.

### Legal Basis
The processing is based on Art. 6 para. 1 lit. f GDPR (legitimate interest).
Our legitimate interest lies in improving customer service and answering
customer inquiries.

### Recipients
Helpsy - Karim Benziane, as data processor

### Transfer to Third Countries
To provide AI-based answers to your inquiries, chat messages are transmitted
to Microsoft Azure OpenAI and processed exclusively within the EU (West Europe
region). No transfer to a third country outside the EU/EEA takes place in this
respect.

### Storage Duration
- Session ID (Cookie): Deleted when browser is closed
- Chat conversations: Automatically deleted after 90 days

### Right to Object
You can object to the storage of your chat messages at any time by
contacting us at [Your Email].

### Data Subject Rights
You have the right to access, rectification, erasure, restriction of
processing, data portability, and objection pursuant to Art. 15-21 GDPR.