Helpsy.ai as an alternative to Chatbase
Both tools build an AI chatbot from your own content. The differences are where your data lives, what the monthly invoice says — and what a “message” actually means.
What Helpsy costs
Flat monthly prices, cancellable monthly, no VAT. Only your visitors' questions are counted, never the bot's answers.
| Helpsy.ai | Messages per month |
|---|---|
| Free €0 | 100 |
| Entry €39 per month | 4,000 |
| Mid tier €89 per month | 16,000 |
| Top tier €179 per month | 80,000 |
How Chatbase bills
Billed in: credits
Chatbase bills in credits. Per the vendor's documentation a single reply costs a varying number of credits depending on which AI model is configured, and additional automations push consumption higher still. A credit allowance therefore cannot be converted into a number of answers — which is exactly why this page does not put the two allowances side by side.
With Helpsy one visitor question counts as exactly one message — regardless of the model and regardless of how long the answer is. The bot's own replies are not counted at all.
We deliberately state no prices here. Tariffs change, and a figure that goes stale on our page would be a false statement about a competitor. Their current terms are on their own page: https://www.chatbase.co/pricing
Chatbase's billing model checked on September 21, 2026. Source:
What speaks for Helpsy
Hosted in the EU
The language models run on Azure OpenAI in the EU. Your data does not leave European jurisdiction.
GDPR compliant
The data processing agreement under Art. 28 GDPR is included and available directly in your account.
Deleted after 90 days
Conversations are removed automatically after 90 days. There is nothing for you to clean up.
No training on your data
Your content and your customers' conversations are not used to train AI models.
No VAT added
As a small business under § 19 UStG we invoice without VAT. The price shown is the price you pay.
Works in your language
The interface is available in German, English and Italian. The chatbot itself understands and answers in virtually any language.
Where Chatbase may be the better fit
In fairness: Chatbase lists security certifications on its own pricing page, offers more agents and team members on its higher plans, and lets you choose between many AI models. If you need one of those certifications, work with a larger team, or want a specific model, you are better served there.
Where the bot's knowledge comes from
The bot invents nothing. It answers from four sources you fill yourself — and says so when it does not know something.
Your website
You supply the addresses, Helpsy reads the pages and makes the text searchable.
Frequently asked questions
Question and answer pairs you maintain yourself. They take precedence where the website contradicts them.
Documents
Price lists, spec sheets, house rules — whatever exists as a file need not go onto the website first.
Product details
Name, description and price per product, so the bot can get specific once someone intends to buy.
On paid plans Helpsy re-checks the stored pages for changes and re-reads only what actually changed: weekly on Starter, every three days on Professional, daily on Business. A changed opening time reaches the bot without you having to remember it.
Moving from Chatbase in four steps
Switching takes an afternoon, not a project. Nothing needs exporting from Chatbase: Helpsy reads your website itself and builds the bot's knowledge from it.
Sign up for free
No credit card. The free plan covers 100 visitor questions a month — enough for a real test in day-to-day use.
Add your website
You enter your address and Helpsy reads the pages. On paid plans that knowledge is then kept up to date automatically.
Fill the gaps
Frequently asked questions, documents and product details can be added directly. Whatever you maintained as FAQs in Chatbase can be pasted in here.
Swap the snippet
One line of code before the closing </body> tag, then remove the old snippet. Step-by-step guides are included for WordPress, Wix, Shopify, Jimdo, Squarespace, Webflow and TYPO3.
To compare the two, you can install Helpsy on a single page first and leave your current bot in place everywhere else.
Common questions about switching
- Do I have to export my content from Chatbase?
- No. Helpsy reads your website itself and builds the bot's knowledge from it. Frequently asked questions, documents and product details can be added on top.
- Where is my data held?
- In the EU. The language models run on Azure OpenAI inside the European legal area. The Art. 28 GDPR data processing agreement is available in your account.
- What happens to my customers' conversations?
- They are deleted automatically after 90 days. They are not used to train AI models — neither your content nor the conversations.
- Do I need someone who can write code?
- No. Installation is one line of code before the closing </body> tag of your website. Step-by-step guides exist for WordPress, Wix, Shopify, Jimdo, Squarespace, Webflow and TYPO3.
- What does switching cost?
- Nothing. You can start on the free plan, and paid plans can be cancelled monthly. There is no setup fee and no minimum term.
- Does every answer count against my allowance?
- No. Only your visitors' questions are counted, not the bot's answers. One question is one message, however long the answer turns out to be.
Try it yourself
The free plan includes 100 messages a month, no credit card required. Paid plans can be cancelled monthly.
